--- lang: en template: service-story page_path: operating-model --- # A **new generation** of enterprises. > Service-oriented operating model An enterprise's capacity to perform need not remain bound by the limits of its existing organization. The service-oriented operating model creates a new architecture in which enterprise capabilities are organized as distinct, interconnected services. Jadey's service-oriented multi-agent system makes this architecture executable – laying the foundation for the Service-oriented Autonomous Enterprise. [Discuss your transformation](action:demo-booking) [Explore Jadey AI](/en/product) ## The enterprise as a system of services. {#enterprise-services} > The fundamental shift Enterprises are structured around departments, functions, and hierarchies. Their actual performance, however, depends on the interaction of many capabilities that contribute to a shared outcome. The service-oriented operating model makes these relationships an organizing principle: the starting point is not an individual activity or its position on the organization chart, but the service the enterprise must deliver. Each service is defined by a committed outcome and clear accountability. This creates a second, operational view of the enterprise: a connected architecture of its capabilities and their relationships, across existing organizational boundaries. ## Separate what the enterprise can do from who performs it. {#capability-architecture} > Reorganizing capabilities An enterprise capability should not be defined solely by the person, department, or application that currently provides it. In the service-oriented operating model, the service exists as an independent, reusable commitment. Its execution can be assigned to people, Service Agents, or accountable organizational units. Services can be reused for new requests, combined with other capabilities, and assigned to different areas of responsibility. This creates the basis for an enterprise whose capabilities can be recomposed without having to redesign its entire way of working each time. ## Collaboration becomes an accountable service relationship. {#accountable-relationships} > Accountability by design The connection between two enterprise capabilities is more than a handoff. A service specifies who owes which outcome to whom, what inputs are required, and when delivery is considered complete. When a provider commissions further services, accountability for its own result remains intact. The result is a connected system of customer-provider relationships. Capabilities can contribute across multiple teams and parties without redefining accountability at every boundary. Quality requirements, evidence, acceptance, and escalation form part of the architecture of collaboration itself. ## Enterprise architecture becomes executable. {#executable-architecture} > Service-oriented multi-agent system An organizational model cannot deliver a service on its own. Jadey's service-oriented multi-agent system puts its service relationships into operation. Service Agents accept commitments, coordinate contributions from people and other Service Agents, and keep cases moving through questions, decisions, and extended periods of work. Their next steps are guided by the committed outcome, available capabilities, and delegated authority. The enterprise does not have to prescribe every possible situation as a rigid workflow. It determines what must be achieved, who is accountable, and which rules apply. **Operational coordination increasingly becomes a capability of the enterprise itself.** ## Enterprise knowledge becomes operational capability. {#growing-capabilities} > Continuous evolution Within this architecture, a new capability is not confined to its first use case. A trained Service Agent, a defined service, or an improved collaboration pattern can become available to further suitable requests and business domains. Domain experts remain central to developing these capabilities. Jadey helps uncover real service relationships and translate them with business teams into executable services. Experience and domain knowledge can be incorporated into the shared service organization. What grows is not merely the number of automated cases, but the enterprise's enduring stock of capabilities. ## Decouple enterprise performance from organizational complexity. {#growth-and-change} > The enterprise consequence In conventional operating structures, additional services often bring more coordination, handoffs, and dependencies. An executable service organization offers a different path: existing capabilities can be applied to new contexts, their relationships follow a common operating logic, and Service Agents can coordinate delivery. This changes the foundation on which an enterprise develops new business capabilities, adapts its organization, and increases its output. Growth need not require a proportional expansion of manual coordination structures. Operational performance can increasingly build on an expanding, reusable base of capabilities. ## A new kind of enterprise – and a new way to lead it. {#autonomous-enterprise} > Service-oriented Autonomous Enterprise The Service-oriented Autonomous Enterprise describes an organization in which people and Service Agents increasingly deliver services autonomously as part of one connected operating system. Collaboration follows committed outcomes and accountabilities rather than relying exclusively on predefined workflow chains and continuous human mediation. This creates a new dimension of enterprise leadership. Management sets strategic objectives, performance expectations, resources, mandates, and decision boundaries. The executable service organization translates them into operational delivery within those boundaries. **It is not only the work that changes. The way the enterprise itself operates becomes redesignable.** ## The service-oriented operating model for the Autonomous Enterprise. {#transformation} > Building the next generation of enterprises Transformation starts with the architecture of enterprise performance. Jadey brings together a service-oriented operating model and a service-oriented multi-agent system that turns defined capabilities into an organization able to act. [Discuss your transformation](action:demo-booking) [Explore Jadey AI](/en/product)